RETURNS & TECHNICAL POLICY
COVID 19 Update 2021
Please note these items are used for the body due to hygiene reasons change of mind we cannot accept returns.
These are specific items for individuals who have done the research and have made an educated selection for their practice needs.
However if an item is faulty please refer below, RITM Australia is the manufacturer provider and are under their returns policy. RITM Australia provides a wide range of technical support to ensure that our products perform to your expectations. RITM Australia have an in-house service center for all RITM SCENAR devices and accessories and are proud of our ability to provide one of the fastest device repair turnaround times in the world. IF outside Australia we can choose RITM OKB the manufacturer provider and are under their returns policy
SCENARENERGETICS.COM is committed to customer satisfaction. If you receive any merchandise that is defective, please contact SCENARENERGETICS.COM within 14 days and we accept product returns only for damaged goods. Item/s must be returned in the condition that you received it and we will happily exchange it.
Please note, if the product is not faulty, you are responsible for shipping costs to return item/s.
We do except return items for change of mind, as these items are personal or practitioner used products.
Please contact us with any questions before any purchase.
Faulty Item Returns
If you have a faulty item that you would like refunded or replaced, please view our Refunds and Returns Guide on our Terms and Conditions page.
Return Terms and Conditions
All items returned for refund or exchange must be returned in the original condition.
Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.
No refunds on any digital products
Thank you for your kind understanding